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| (Yaw Osafo-Maafo, Senior Minister) |
In a recent statement at the first global conference on cyber capacity building in Accra, Yaw Osafo-Maafo, the Senior Presidential Advisor, highlighted the transformative impact of digitalizing Ghana's passport and driver's license application processes. This monumental shift, he emphasized, has not only expedited service delivery to Ghanaians but has also effectively eradicated corruption from these transactions.
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Osafo-Maafo's message resonated with the necessity of digitalization in contemporary times, asserting that leveraging technology is pivotal to ensuring the swift and dependable provision of services to fellow Ghanaians. At the core of his message was the palpable change brought about by the modernization of the passport office, a shift that has reshaped the experience of acquiring essential documents for Ghanaians.
Previously, queues were the norm at passport offices, leading to frustrating delays for citizens exercising their right to obtain passports. Osafo-Maafo vividly described the inconvenience of reaching the office only to find that the necessary forms had run out, prompting repeated journeys back and forth. However, digital transformation has replaced this cumbersome process with online applications, effectively eliminating the inefficiencies and frustrations associated with the traditional approach.
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Furthermore, Osafo-Maafo underscored the profound impact of digitalization in combatting corruption, highlighting how the adoption of technology has significantly mitigated corrupt practices previously linked with passport acquisition. By streamlining the process through digital means, opportunities for malpractice have been markedly reduced, leading to a more transparent and equitable system.
It's notable that this digital overhaul isn't limited to passport services alone. Osafo-Maafo also stressed the extension of this transformation to the acquisition of driving licenses, emphasizing that transitioning to online application processes marks a solid step in the direction of progress and efficiency for these services as well.
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However, amidst these advancements, there are looming discussions about potential price increases concerning passport acquisition processes. Deputy Minister of Foreign Affairs, Kwaku Ampratwum-Sarpong, defended this proposal, emphasizing the necessity of ensuring that the quality of service provided to Ghanaians remains uncompromised, despite any adjustments in pricing.
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